Delivery & Shipping

Yes. All parcels are sent in plain packaging without a description of the contents.

Yes. All customers in Australia and New Zealand receive free delivery for orders above $100.

We offer same business day dispatch for orders placed before 9am AEST.

Orders placed after 9am AEST will be dispatched the next business day. 

1-3 business days for Express Post in Australia.

3-7 business days for Regular Post in Australia.

3-5 business days to New Zealand.

3-8 business days to the rest of the world.

We use Australia Post for dispatching all national and international parcels.

$15 for Ezylift Insoles.

$25 for 1 pair of shoes.

$45 for 2 pairs of shoes.

$65 for 3 pairs of shoes.

$85 for 4 pairs of shoes. 

To calculate delivery costs to your country, please add your products to the shopping cart and use the shipping rates calculator at the bottom of the shopping cart page.

No. Australia Post can only deliver your parcel between 9am and 5pm, Monday to Friday.

If you’re not at home or work, you can collect the parcel from your local post office.

All parcels are sent in plain packaging without a description of the contents.

No. If you’re not home, a calling card will be left and you can pick up your parcel from your local post office.

If you don't receive a calling card within the expected time frame, please call or visit your local post office as they may be holding your parcel. 

Once your parcel has been packed and is ready for dispatch, we’ll email you a tracking number.

Please wait at least 24 hours before tracking your parcel on the Australia Post website.

Jennen shoe boxes are sturdy and useful for miscellaneous storage. Be sure to keep them for good use.

Returns & Exchanges

For refunds, please refer to our return policy.

For exchanges, please refer to our return policy.

Please ensure that your shoes are returned in brand new condition without marks on the outsoles or creases in the leather. 

We'll happily refund your order within 48 hours of receiving your return. 

Help with Sizing

If you don’t already know your shoe size, use our online size guide and have someone measure the length of your feet without socks on.

We don’t recommend measuring your own feet, as it's much harder to be accurate. 

Though this has helped many customers choose their right size, we can't guarantee that it will work perfectly for everyone.

Alternatively, order two different sizes and return one of them for a full refund.

If you already know your shoe size in another brand, then select the same size Jennen Shoes. 

All brands have slightly different sizing, but it's a good place to start.   

It depends on how fastidious you are.

Adjusting your pants is not usually necessary, but some customers have lengthened all their pants since they only wear Jennen Shoes.

If you're planning to wear Jennen Shoes for your wedding, it's best to buy your Jennen Shoes first, and then have your suit pants measured accordingly. 

Orthotics that are less than 2cm thick should fit into Jennen Shoes. 

Ensure your shoes are one size larger to accommodate for your orthotics.

If your orthotics have a high arch, ensure your shoes are two sizes larger.

An alternative to orthotics are our 1.6cm Ezylift Insoles, which provide arch support and have been recommended by many doctors, osteopaths and podiatrists.

If inserting 1.6cm Ezylift Insoles into your Jennen Shoes, ensure your shoes are one size larger to accommodate for the insoles. 

We don't recommend inserting orthotics or Ezylift Insoles into slip-on shoe designs, as this may cause your heels may slip out.

Yes, all Jennen Shoes will stretch and soften after a few weeks of wear.

You can also try wearing thinner socks to begin with.

New shoes should feel snug but not uncomfortably tight.

If you think you'll get blisters because they're too tight, best to exchange them for a larger size.

Try wearing thicker socks to fill out the space. You'd be surprised how much difference a pair of socks can make.

Otherwise, try inserting our Ezylift Insoles into your Jennen Shoes. This will help fill the space and provide extra height and cushioning.

Otherwise, it's easy to exchange them for a smaller size.

Billing & Payments

Online customers can pay securely using Visa, Mastercard, American Express, Diners Club, PayPal and AfterPay.

For security reasons, payments cannot be made over the phone.

Customers can pay in-store using Visa, Mastercard, American Express or cash.

After entering your delivery address details on the checkout page, you'll notice a discount code text box where you'll be able to enter your coupon code. Then click ‘APPLY’.

The discount will automatically be applied to your transaction.

Please note that only one discount coupon can be used per transaction.

Guarantee & Warranty

We want you to be happy! If you’re not satisfied with your Jennen Shoes, return them within 30 days in brand new condition and we’ll issue you a full refund.

Please read our return policy

Yes! All Jennen Shoes come with a 90-day replacement warranty.

If your shoes fall apart due to a manufacturing fault, we’ll replace your Jennen Shoes for free!  

Email hi@jennenshoes.com.au with the following details:

- Your full name

- Order number

- Date of purchase

- Description of fault(s)

- Clear photos of your shoes from the following angles:

One photo with both shoes together from above.

One photo of both outsoles.

One photo of the inside of the shoe that shows the model name and size.

One photo of the fault described.

We’ll then respond to your warranty claim within 7 business days.

Jennen Shoes

We're Australia's exclusive retailer of height-increasing footwear. 

Our Melbourne business has been in operation since 2007.

We pride ourselves on providing quality products and exceptional customer service.

View hundreds of 5-Star Google reviews, video reviews and testimonials from satisfied customers. 

If you're interested, please read more about us.

Jennen Shoes are designed to add 4-10cm to your height without compromising style or comfort.

For more information, read: How It Works.

Yes. Jennen Shoes are cleverly designed to give men a boost without looking bulky.

Be sure to read: How It Works.

Jennen Shoes are designed to be as lightweight as possible without compromising on durability.

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If taken care of, your Jennen Shoes should last at least a year.

Some customers are still wearing Jennen Shoes they purchased 8 years ago.

To preserve your shoes, dry them if they get wet and apply leather conditioner and polish once a month to protect the leather.

Protect the outsoles by not digging the back of the heels into the ground when walking.

While all Jennen Shoes provide cushioning and support, the most comfortable are our casual designs.

We recommend practising walking in them around the house for short durations before wearing in them all day. 

We design and introduce new styles every season. 

Join our VIP mailing list and be the first to know when new designs arrive. 

We are excited to be introducing a range for women in 2019.

Join our VIP list at the bottom of this page to be informed.

The height-increasing insoles are glued down for stability and are not easily removable.

However, they can be forced out if required.

Try our 1.2cm or 1.6cm Ezylift insoles. These can be inserted into Jennen Shoes for extra height and cushioning.

We don't recommend inserting Ezylift insoles into slip-on shoe designs, as this may cause your heels to slip out. 

Other FAQs

Yes, we'd love to see you in-store!

View our store details here.

Yes, we've helped many men and women with leg length discrepancy.

Please read: Leg Length Discrepancy

Yes. Many people wear our casual range at the gym and when playing sport.

Jennen Shoes are also worn by professional actors and dancers.

Try our 1.2cm or 1.6cm Ezylift insoles.

These can be inserted into any regular shoes for extra height and cushioning.

Your shoes must have a little extra space for these to fit inside.

If your shoes are already tight, you won't be able to fit them in. 

Regular shoes can't be converted into elevator shoes. 

It's generally not possible to fit more than a 1.6cm thick insole into a regular shoe.

Inserting an insole that is thicker than 1.6cm will usually cause discomfort or heel slippage.

If you're after a more substantial height-increase, try our elevator shoes.

You can also read our article about shoe lifts.

Our customers range in height from 4'-6'5 or 121-196cm.

The average height of our customers is 5'10 or 178cm.

Read our article: Men Under 6’ Feeling Short.

Many brides prefer their grooms to be taller on their wedding day, so they can wear high heels without towering over their grooms.

Read our customer's article: Bride Too Tall in Heels?

Apart from leg length surgery, unfortunately there is nothing you can do to increase your destined height.

Hormone pills, diet and exercises won't increase your height.

However, there are many ways you can make yourself appear taller.

Read our article: 22 Fashion Tips For Shorter Guys.

There are many benefits of wearing Jennen Shoes.

Read our article: Why Taller Is Better.

No. Jennen Shoes have helped over 50,000 men stand taller with greater confidence. 

Men wear Jennen Shoes and women wear high heels.

Read about Celebrities Who Wear Elevator Shoes.

No, they won't permanently increase your height.

Once you take off your Jennen Shoes, you'll be 4-10cm shorter. 

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Size Guide
Millimetres 235 240 245 250 255 260 265 272 280 288
EURO 37 38 39 40 41 42 43 44 45 46
US 6.5 7 7.5 8 8.5 9 10 10.5 11 12
AUS/UK 4 4.5 5.5 6 7 8 9 9.5 10 11

Measure the length of your feet in mm, with your heels against a wall. 

For increased accuracy, ask for assistance when measuring. 

If you have broad feet, we recommend selecting one EURO size larger than your measurement.

It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (254mm) and left foot (257mm), then we recommend size 42.

If unsure about sizing, we recommend ordering one EURO size larger and a set of 1.2cm Ezilift Insoles. These shoe lift insoles can be inserted into your JENNEN shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.