You may have visited one of our previous store locations or seen our ad on a recent flight.
For orders above $150, we offer free shipping.
We also offer Express Post for $15.
For orders under $60, shipping is $7 for Regular Post or $11 for Express Post.
For orders between $60-$150, shipping is $16 for Regular Post or $21 for Express Post.
For orders above $150, we offer free shipping.
We also offer express shipping for $15.
For orders under $60, shipping is $15 for express.
For orders between $60-$150, shipping is $30 for express.
IMPORTANT: International orders may be subjected to import taxes, custom duties and fees levied by the Customs authorities. Additional charges for customs clearance are borne by the customer as we have no control over these charges and can't predict what they may be. When customs clearance procedures are required, it may cause delays beyond our original delivery estimates.
To USA, Canada, Asia and Pacific, we charge a flat-rate express shipping fee of $40 AUD.
To the rest of the world, we charge a flat-rate express shipping fee of $60 AUD.
IMPORTANT: International orders may be subjected to import taxes, custom duties and fees levied by the Customs authorities. Additional charges for customs clearance are borne by the customer as we have no control over these charges and can't predict what they may be. When customs clearance procedures are required, it may cause delays beyond our original delivery estimates.
Australia: 1-2 days by Express Post or 3-6 days by Regular Post.
INTERNATIONAL DELAYS DUE TO COVID-19
Due to reduced international flights, international delivery timeframes have been updated as follows.
New Zealand: 6-12 business days by express or 9-15 business days by regular post.
Rest of the world: 7-25 business days by express.
IMPORTANT: International orders may be subjected to import taxes, custom duties and fees levied by the Customs authorities. Additional charges for customs clearance are borne by the customer as we have no control over these charges and can't predict what they may be. When customs clearance procedures are required, it may cause delays beyond our original delivery estimates.
We dispatch orders within one business day.
Orders placed before midnight Melbourne time are dispatched the next business day.
We use Australia Post for dispatching all parcels.
All parcels are tracked and require a signature upon delivery.
Yes. All parcels are packaged discreetly with no indication of the contents.
Once your parcel has been dispatched, your tracking number will be emailed to you via Australia Post within one business day.
Please note that our company name is JENNEN Pty Ltd.
'JENNEN shoes' will not be mentioned on the tracking notification email.
No. If you’re not home, a calling card will be left and you can pick up your parcel from your local post office.
If you don't receive a calling card within the expected time frame, please call or visit your local post office as they may be holding your parcel.
Otherwise, choose a work address where someone can receive the parcel and sign for it.
Unfortunately not. If they can't find you at the address, they'll deliver the parcel to your local post office for you to pick up.
Yes, but only if you have a PO Box.
If you don't have a PO Box, choose an address where you or someone will be available to receive the parcel and sign for it.
If you're not available, the parcel will be delivered to your local post office for collection.
Unfortunately, Australia Post can only deliver during business hours.
Exchanges & Refunds
Please refer to our returns page to process your exchange.
Please refer to our returns page to process your refund.
Once your return is received, your refund will be processed within one business day.
Depending on your financial institution, it can take up to five business days to appear in your account.
Once your return is received, your exchange will be processed within one business day.
If you're in a hurry, return your shoes for a refund and place a new order online now.
Once your return is received, your refund will be processed within one business day.
Help with Sizing
If you've previously purchased JENNEN shoes, select the same size.
Check the inside of your current JENNEN shoes for the size information (37-46). This is displayed under the tongue or along the side.
If you don’t know your shoe size and haven't previously purchased from us, use our size guide and have someone measure the length of your feet without socks on.
We don’t recommend measuring your own feet, as it's much harder to be accurate.
Though this has helped many customers choose their right size, we can't guarantee that it will work perfectly for everyone.
Alternatively, order two different sizes and return one for a refund.
If you already know your shoe size in another brand, then select the same size JENNEN shoes.
All brands have slightly different sizing, but it's a good place to start.
Orthotics that are less than 2cm thick should fit into JENNEN shoes.
Ensure your shoes are one size larger to accommodate your orthotics.
If your orthotics have a high arch, ensure your shoes are two sizes larger.
Orthotics fit best in our boots, due to having a high back.
An alternative to orthotics are our 1.6cm Ezylift Insoles, which provide arch support and have been recommended by many doctors, osteopaths and podiatrists.
If inserting 1.6cm Ezylift Insoles into your JENNEN shoes, ensure your shoes are one size larger to accommodate for the insoles.
We don't recommend inserting orthotics or Ezylift Insoles into slip-on shoe designs, as this may cause your heels to slip out.
Yes, all JENNEN shoes will stretch and soften after a few weeks of wear.
If the shoes are a little tight, try wearing thinner socks to begin with.
New shoes should feel snug but not uncomfortably tight.
If you think you'll get blisters because they're too tight, best to exchange them for a larger size.
If you've already worn the shoes and therefore can't exchange them, stuff each shoe tightly with crumpled damp newspaper. Leave them to dry but out of direct sunlight. This will soften and stretch the leather within a few days.
Try wearing thicker socks to fill out the space. You'd be surprised how much difference a pair of socks can make.
Otherwise, try inserting our Ezylift Insoles into your JENNEN shoes. This will help fill the space and provide extra height and cushioning.
Otherwise, it's easy to exchange them for a smaller size.
Billing & Payments
We offer Visa, Mastercard, American Express, PayPal, AfterPay, Google Pay and Apple Pay through Shopify Payments.
AfterPay is only available for Australian customers.
Unfortunately, we don't offer lay-by or payments in instalments.
For security reasons, payments cannot be made over the phone.
After entering your delivery address details on the checkout page, you'll notice a discount code text box where you'll be able to enter your coupon code. Then click ‘APPLY’.
The discount will automatically be applied to your transaction.
Only one discount coupon can be applied per transaction.
Coupon codes are case sensitive, so be sure to copy them exactly.
Most coupon codes have an expiry date or can only be used once.
Once your order has been received, we can't backdate a coupon code. However, you can use it when you next order.
Guarantee & Warranty
We want you to love your JENNEN shoes.
If you’re not satisfied for any reason, return them within 30 days in brand new condition and we’ll issue you a refund.
These can be inserted into any regular shoes for extra height and cushioning.
Your shoes must have a little extra space for these to fit inside.
If your shoes are already tight, you won't be able to fit them in.
Regular shoes can't be converted into elevator shoes.
About Ezylift™ Insoles
Ezylift™ insoles are soft insoles that can be inserted into normal shoes or JENNEN shoes for extra height. They can be cut to fit inside any shoes and are available in two thicknesses: 1.2cm and 1.6cm. The 1.6cm Ezylift™ insoles feature arch support and have been recommended by doctors, osteopaths, podiatrists and physiotherapists.
We used to design thicker shoe lifts, but we quickly noticed that customers could not fit them into their regular shoes.
They usually caused the wearer's heels to slip out or made the shoes uncomfortably tight.
So be careful of websites that sell shoe lifts that claim to offer more height than 1.6cm.
If you'd like more height than 1.6cm, try our elevator shoes. Read our article about shoe lifts.
We don’t recommend washing them, as the top fabric layer can peel off.
Yes. Ezylift™ insoles are sold as a pair.
Ezylift™ insoles are easy to trim with scissors to fit your shoes.
Quality, Manufacture & Materials
No. JENNEN shoes are designed to be lightweight without compromising durability.
Depending on the style and size, a JENNEN shoe weighs between 0.4kg and 0.9kg, which is similar to regular, well-made shoe.
No. Both our in-built insoles and Ezylift insoles won’t compress over time.
We design our shoes in Melbourne and manufacture them in China.
All our shoes undergo rigorous quality control and are built to last.
For our shoes made with leather, we use only premium grade cow leather.
We use rubber outsoles as they are more durable than leather and wood.
They also provide more grip and are quiet when walking.
No. Leather outsoles don't provide enough grip when walking, plus they wear out very quickly. As a result, we only use rubber outsoles. Sorry dancers!
The built-up insoles inside JENNEN shoes are made from polyurethane and won’t compress over time.
Our non-leather shoes are made from canvas, microfibre or fabric uppers, depending on the style. The styles that mimic leather are made from microfibre. All our vegan shoes are soft, durable and comfortable to wear.
No. They are glued down. It’s pointless to remove them anyway, since they are too thick to fit into regular shoes.
If you're wearing them everyday, a well-made pair of shoes should last over a year.
The height-increase shouldn't diminish either, as we use high quality polyurethane shoe lifts.
Apply leather conditioner and polish regularly to preserve and protect the leather.
You can also prevent the heels from wearing out by not digging the back of the heels into the ground with each stride.
Yes. The back of the outsoles are usually the first place for any shoes to wear out. Take your JENNEN shoes to your local cobbler or shoes repairer, and they'll resole them for you for around $80 a pair. Unfortunately, we do not provide repair services ourselves.
We don't make custom shoes, but we do have over 100 designer styles to select from.
JENNEN Rewards
It’s fast and simple. Click here to create an account and earn 200 reward points immediately.
Please note that creating an account and signing up to our newsletter are separate.
If you create an account, you can opt out of receiving our newsletter. You can also sign up to our newsletter without creating an account.
However, you won't earn rewards points if you don't have an account and you won't go into the weekly draw to win a $50 gift voucher if you're not signed up to our newsletter.
Absolutely. There is no cost to join.
No. You must create an account to receive your points.
If you checkout as a guest, you won’t be able to earn reward points.
Click here to login to your account. If you don’t have an account, sign up here.
Yes. Reward points expire 365 days after the issue date.
But don't worry, we'll send you a few reminder emails before they expire.
No. However, you can redeem your points for a coupon code and gift it to somebody else.
Coupon codes issued through JENNEN Rewards expire after 365 days.
You’ll earn 5 points for every $1 spent at our store.
Points can also be earned for liking our Facebook page, following us on Instagram and Twitter and sharing our posts on Facebook.
Click here to login to your JENNEN Rewards account.
No. Only one coupon code can be used per transaction.
No. Points can only be redeemed for coupon codes towards future purchases.
No. Points are not earned on GST and shipping costs.
Yes. Your points balance will be reduced if a refund is issued.
Not by default. However, if you contact our friendly customer care team, they’ll be sure to add the points to your account manually.
For example, if the difference is $20, then they can add 100 reward points to your account.
Please ensure you contact our customer care team within 7 days of making your exchange.
Birthday points are issued as long as it is more than 30 days away.
If you sign up and your birthday is within the next 30 days, you won't receive the points this year.
More FAQs
Yes, we've helped many men and women with a leg length discrepancy of up to 3.2cm.
For LLD, we don't recommend JENNEN shoes, but we do recommend our Ezylift insoles.
Our Ezylift height-increasing insoles can be inserted into regular shoes for extra height and support.
For those with a leg length discrepancy of 1.6cm or less, simply insert the Ezylift insole into the shoe of the shorter leg.
For those with a leg length discrepancy of 2.5-3.2cm, we recommend purchasing two pairs of Ezylift insoles and inserting the insoles into the boot of the shorter leg.
Since shoes don't offer much space inside them, we recommend purchasing these heel lift inserts and testing them inside a new pair of boots when shopping.
You'll need boots that are 1-2 sizes larger than you normally would wear.
Note: The shoe of the longer leg may feel a little loose, so an option is to purchase two different pairs of shoes (a different size for each foot) or try wearing two pairs of thick socks.
However, If you're planning to wear JENNEN shoes for a special occasion, it's best to purchase your JENNEN shoes first, then have your pants tailored accordingly.
Yes. Many of our male customers wear our casual range at the gym and when playing sport.
Our female customers have no issues exercising in our women's range, since they're extremely comfortable compared to high heels.
JENNEN shoes are also worn by professional actors and dancers.
Our male customers range in height from 4'-6'5 or 121-196cm.
The average height of our male customers is 5'10 or 178cm.
Measure the length of your feet in mm, with your heels against a wall.
For increased accuracy, ask for assistance when measuring.
If you have broad feet, we recommend selecting one euro size larger than your measurement.
It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (254mm) and left foot (257mm), then we recommend size 42.
If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.
Women's Shoe Size Guide
FOOT LENGTH (MM)
EURO SIZE
AUS / US SIZE
UK SIZE
212
35
4
2
220
36
5
3
229
37
6
4
237
38
7
5
246
39
8
6
254
40
9
7
Measure the length of your feet in mm, with your heels against a wall.
For increased accuracy, ask for assistance when measuring.
If you have broad feet, we recommend selecting one euro size larger than your measurement.
It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (229mm) and left foot (231mm), then we recommend size 38.
If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.
Shoe Size Guide
MEN'S SHOE SIZE GUIDE
FOOT LENGTH (MM)
EURO SIZE
AUS / UK SIZE
US SIZE
235
37
4
6.5
240
38
4.5
7
245
39
5.5
7.5
250
40
6
8
255
41
7
8.5
260
42
8
9
265
43
9
10
272
44
9.5
10.5
280
45
10
11
288
46
11
12
WOMEN'S SHOE SIZE GUIDE
FOOT LENGTH (MM)
EURO SIZE
AUS / US SIZE
UK SIZE
212
35
4
2
220
36
5
3
229
37
6
4
237
38
7
5
246
39
8
6
254
40
9
7
Measure the length of your feet in mm, with your heels against a wall.
For increased accuracy, ask for assistance when measuring.
If you have broad feet, we recommend selecting one euro size larger than your measurement.
If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.
