We want you to love your JENNEN Shoes.
If you’re not satisfied for any reason, return them within 30 days in brand new condition and we’ll issue you a refund.
Please refer to our returns page.
Yes. All JENNEN Shoes come with a 90-day replacement warranty.
We will make every effort to repair your shoes.
However, if they are deemed unrepairable due to a manufacturing fault, we will provide a replacement pair as part of our warranty.
Email hi@jennenshoes.com.au with the following details:
- Your full name
- Order number
- Date of purchase
- Description of fault(s)
- Clear photos of your shoes from the following angles:
One photo with both shoes together from above.
One photo of both outsoles.
One photo of the inside of the shoe that shows the model name and size.
One photo of the fault described.
We’ll endeavour to resolve your warranty claim within five business days.
| FOOT LENGTH (MM) | EURO SIZE | AUS / UK SIZE | US SIZE |
| 235 | 37 | 4 | 6.5 |
| 240 | 38 | 4.5 | 7 |
| 245 | 39 | 5.5 | 7.5 |
| 250 | 40 | 6 | 8 |
| 255 | 41 | 7 | 8.5 |
| 260 | 42 | 8 | 9 |
| 265 | 43 | 9 | 10 |
| 272 | 44 | 9.5 | 10.5 |
| 280 | 45 | 10 | 11 |
| 288 | 46 | 11 | 12 |
Measure the length of your feet in mm, with your heels against a wall.
For increased accuracy, ask for assistance when measuring.
If you have broad feet, we recommend selecting one euro size larger than your measurement.
It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (254mm) and left foot (257mm), then we recommend size 42.
If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.
| FOOT LENGTH (MM) | EURO SIZE | AUS / US SIZE | UK SIZE |
| 212 | 35 | 4 | 2 |
| 220 | 36 | 5 | 3 |
| 229 | 37 | 6 | 4 |
| 237 | 38 | 7 | 5 |
| 246 | 39 | 8 | 6 |
| 254 | 40 | 9 | 7 |
Measure the length of your feet in mm, with your heels against a wall.
For increased accuracy, ask for assistance when measuring.
If you have broad feet, we recommend selecting one euro size larger than your measurement.
It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (229mm) and left foot (231mm), then we recommend size 38.
If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.
Measure the length of your feet in mm, with your heels against a wall.
For increased accuracy, ask for assistance when measuring.
If you have broad feet, we recommend selecting one euro size larger than your measurement.
If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.
