Frequently Asked Questions

How tall is your average customer?

The average height of our customers is 5'10 (178cm). We have also helped many men over 6’ (183cm) stand taller. Read our article Men Under 6’ Feeling Short.

Do I need elevator shoes?

JENNEN shoes are stylish, comfortable and affordable. Why not join over 50,000 men who walk taller in JENNEN shoes? Start reaching new heights in JENNEN shoes! Read our blog Why Taller Is Better.

Do JENNEN elevator shoes look like normal shoes?

Yes. JENNEN shoes are cleverly designed to give men a boost without compromising on style. Read our article How It Works.

Are JENNEN elevator shoes lightweight?

JENNEN shoes are designed to be lightweight without compromising on durability.

Can I wear orthotics in my elevator shoes?

Orthotic that are no more than 2cm thick should fit in JENNEN shoes. If ordering online and wish to insert your orthotics, we recommend selecting one European size larger than you normally would. If your orthotics have a high arch, then we recommend selecting two European sizes larger than you normally would.

Do you have a physical shop where I can try these on?

Unfortunately not. When we had our stores, we found over 80% of customers still preferred purchasing online. As a result, we closed them. View our previous store locations here.

Do I need to adjust the length of my current pants?

Adjusting pants is not usually necessary. Customers are encouraged to bring their pants in to try on with JENNEN shoes.

If I can't visit your store, how can I purchase JENNEN shoes?

Customers can purchase here on our website. We offer Free Delivery to Australia and New Zealand for orders above $100 and worldwide express delivery. Exchanges and refunds are easy to organise.

If I purchase online, will you package discreetly?

Yes. All packages are sent plainly without the description of the contents.

What online payment methods do you offer?

Online customers can pay securely using Visa, Mastercard, American Express, Diners Club, PayPal and AfterPay. For security reasons, payments cannot be made over the phone. Customers can pay in-store using Visa, Mastercard, American Express or cash.  

How long does delivery take?

If you're in Australia, click here for delivery options. If you're in New Zealand, please allow 3-5 business days. If you're anywhere else in the world, please allow 5-10 business days. International orders are also subject to custom delays and duty fees, depending on your country's regulations.

What if I don't like JENNEN shoes?

If you receive your elevator shoes and find them unsuitable, you can exchange or return them for a refund. Please read our Return Policy for details.

I haven't worn elevator shoes before. What do you recommend?

Whilst all our shoes provide plenty of cushioning and support, the most comfortable are our casual styles. We recommend trying a style that offers 4-6cm.

How long should JENNEN shoes last?

If you're wearing them everyday, a well-made pair of shoes should last over a year. The height-increase shouldn't diminish either, as we use high quality polyurethane shoe lifts. Apply leather conditioner and polish regularly to preserve and protect the leather. You can also prevent the heels from wearing out by not digging the back of the heels into the ground with each stride.

What are Ezylift shoe lifts and why don't you design thicker ones?

We used to design thicker shoe lifts, but we quickly noticed that customers could not fit them into their regular shoes. They usually caused the wearer's heels to slip out or made the shoes uncomfortably tight. So be careful of websites that sell shoe lifts that claim to offer more height than 1.6cm. If you'd like more height than 1.6cm, try our elevator shoes. Read our article about shoe lifts.

How often do you design new styles?

We design and introduce new styles for each season.

Besides height-increasing shoes, how can I appear taller?

Apart from major surgery, there is nothing you can do to increase your destined height. Hormone pills, diet and exercises won't increase your height. However, there are many ways you can make yourself appear taller. Read our article 22 Fashion Tips For Shorter Guys.

Should I be taller than my bride on our wedding day?

Many brides prefer their grooms to be taller on their wedding day, so they can wear high heels without towering over their grooms. Read our customer's blog Bride Too Tall in Heels?

Do you design women's elevator shoes?

Whilst we don't specifically design women's elevator shoes, many women have purchased our sneakers, boots, casual and dress styles for themselves, not to mention our 1.6cm shoe lifts that can be inserted into any shoes for a little extra height and cushioning.

Can I exercise in height-increasing sports shoes?

Yes. Many of our customers wear our height-increasing casual styles at the gym for weight-training exercises. Many professional dancers wear our dress styles and thousands of grooms have danced in them.

Can you convert my regular shoes into elevator shoes?

No. Elevator shoes imply that the height-increase is hidden. If you want to add more height to your regular shoes, you can either insert small shoe lifts or add an extra heel to the outside. Adding an extra heel on the outside is obvious and won't be as comfortable, as well-designed elevator shoes have a steady gradient of cushioning throughout the shoe.

The shoes I ordered are a little tight. Will they stretch?

Yes, all our shoes will stretch and soften after a few weeks of wear. However, the shoes should feel snug in the beginning, not uncomfortably tight. Try wearing thinner socks. If you still find them too tight, just send us an enquiry and we'll help you organise an exchange for a larger size.

The shoes I ordered are a little big. What options do I have?

Try wearing thicker socks to fill out the space. You'd be surprised how much difference a pair of socks can make. If that fails, try inserting our shoe lifts into your elevator shoes. This will help fill the space and provide extra height and cushioning. If you'd prefer to exchange them for a smaller size, send us an enquiry and we'll help you.

I have one leg shorter than the other. Can you help me?

Yes, we've helped many men and women with a leg length discrepancy. Please read our article Leg Length Discrepancy.

Are elevator shoes a joke?

Absolutely not. Our shoes have helped over 50,000 men feel more confident. Women gain up to 6 inches by wearing high heels. JENNEN shoes allow men to add some extra height too. Read about Celebrities Who Wear Elevator Shoes.

Will elevator shoes permanently increase my height?

No, they won't permanently increase your height. Think of them as hidden heels for men, except with plenty of support for maximum comfort.