In the comfort of your own home, since we operate 100% online.
We also don't wholesale our exclusive products to major retailers.
Customers are unable to pick-up orders, purchase directly or drop off returns to our warehouse.
However, we offer free shipping in Australia and New Zealand on orders above $200 and dispatch within one business day.
We also offer free shipping on exchanges and full product refunds. Please refer to our returns page for details.
Hundreds of our customers have kindly left Google Reviews, TrustPilot Reviews and Product Reviews for you to read. We also have hundreds of Verified Customer Reviews on our website.
You may have visited one of our previous store locations or seen our ad on a recent flight.
For orders above $200, we offer free shipping and returns.
To calculate shipping rates/speeds, please add your products to the checkout.
Shipping rates/speeds are calculated once you have entered your address.
For orders above $200, we offer free shipping.
To calculate shipping rates/speeds, please add your products to the checkout.
Shipping rates/speeds are calculated once you have entered your address.
IMPORTANT: International orders may be subjected to import taxes, custom duties and fees levied by the Customs authorities. Additional charges for customs clearance are borne by the customer as we have no control over these charges and can't predict what they may be. When customs clearance procedures are required, it may cause delays beyond our original delivery estimates.
To calculate shipping rates/speeds, please add your products to the checkout.
Shipping rates/speeds are calculated once you have entered your address.
IMPORTANT: International orders may be subjected to import taxes, custom duties and fees levied by the Customs authorities. Additional charges for customs clearance are borne by the customer as we have no control over these charges and can't predict what they may be. When customs clearance procedures are required, it may cause delays beyond our original delivery estimates.
To calculate shipping rates/speeds, please add your products to the checkout.
Shipping rates/speeds are calculated once you have entered your address.
IMPORTANT: International orders may be subjected to import taxes, custom duties and fees levied by the Customs authorities. Additional charges for customs clearance are borne by the customer as we have no control over these charges and can't predict what they may be. When customs clearance procedures are required, it may cause delays beyond our original delivery estimates.
All orders are dispatched from our Melbourne warehouse within one business day, provided your order is placed before 10pm AEST the previous night.
We use Australia Post for dispatching all parcels.
All parcels are tracked and require a signature upon delivery.
Please reply to your confirmation email order with your changes.
If your order hasn't been dispatched, your changes will be accepted.
If your order has already been dispatched, we won't be able to make changes.
For your privacy, we cannot make changes to your order over the phone or via live chat.
Yes. All parcels are packaged discreetly with no indication of the contents.
Once your parcel has been dispatched, your tracking number will be emailed to you via Australia Post within one business day.
Please note that our company name is JENNEN Pty Ltd.
'JENNEN Shoes' will not be mentioned on the tracking notification email.
Track your parcel on the Australia Post website.
No. If you’re not home, a calling card will be left and you can pick up your parcel from your local post office.
If you don't receive a calling card within the expected time frame, please call or visit your local post office as they may be holding your parcel.
Otherwise, choose a work address where someone can receive the parcel and sign for it.
Unfortunately not. If they can't find you at the address, they'll deliver the parcel to your local post office for you to pick up.
Yes, but only if you have a PO Box.
If you don't have a PO Box, choose an address where you or someone will be available to receive the parcel and sign for it.
If you're not available, the parcel will be delivered to your local post office for collection.
Unfortunately, Australia Post can only deliver during business hours.
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (incorrect shipping address, absent receiver, unpaid custom duties) or if the customer refuses to collect the package, the package will be returned to the sender (JENNEN PTY LTD) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; The return to sender fee is $11.90 within Australia and $20 for international countries. This amount will be deducted from the total of the order to be refunded.
