How to Refund

Ezylift insoles, gift cards and accessories are non-refundable. 

Please return your shoes and packaging in brand new condition within 30 days of the date you received your order. 

Please test your shoes only on carpet and be careful not to crease or mark the uppers. 

Using an Australia Post tracking service, please return your shoes to:

Jennen Shoes
Refund Request
28E Kalman Drive
Boronia VIC 3155
Australia

Please include a note titled Refund Request inside your Jennen Shoe box with your full name and order number #.

If you paid for delivery, you'll receive a full refund on the product price. If we paid delivery for you, you'll receive a refund less the initial delivery cost.

For example, if you received free delivery and return one pair of shoes, you'll receive a full refund on the product price, less $20. If you return two pairs, you'll receive a full refund on the product prices, less $35. 

Please allow up to 3 business days for us to process your refund. 

Customers are responsible for return postage costs. 

Style or size not quite right? Exchange them and receive free delivery in Australia or New Zealand! 

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Men Size Guide

FOOT LENGTH (MM) EURO SIZE AUS / UK SIZE US SIZE
235 37 4 6.5
240 38 4.5 7
245 39 5.5 7.5
250 40 6 8
255 41 7 8.5
260 42 8 9
265 43 9 10
272 44 9.5 10.5
280 45 10 11
288 46 11 12

Measure the length of your feet in mm, with your heels against a wall. 

For increased accuracy, ask for assistance when measuring. 

If you have broad feet, we recommend selecting one euro size larger than your measurement.

It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (254mm) and left foot (257mm), then we recommend size 42.

If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your Jennen Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning. 

Women Size Guide

FOOT LENGTH (MM) EURO SIZE AUS / US SIZE UK SIZE
212 35 4 2
220 36 5 3
229 37 6 4
237 38 7 5
246 39 8 6
254 40 9 7

Measure the length of your feet in mm, with your heels against a wall. 

For increased accuracy, ask for assistance when measuring. 

If you have broad feet, we recommend selecting one euro size larger than your measurement.

It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (229mm) and left foot (231mm), then we recommend size 38.

If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your Jennen Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning. 

Size Guide

MEN

FOOT LENGTH (MM) EURO SIZE AUS / UK SIZE US SIZE
235 37 4 6.5
240 38 4.5 7
245 39 5.5 7.5
250 40 6 8
255 41 7 8.5
260 42 8 9
265 43 9 10
272 44 9.5 10.5
280 45 10 11
288 46 11 12

WOMEN

FOOT LENGTH (MM) EURO SIZE AUS / US SIZE UK SIZE
212 35 4 2
220 36 5 3
229 37 6 4
237 38 7 5
246 39 8 6
254 40 9 7

Measure the length of your feet in mm, with your heels against a wall. 

For increased accuracy, ask for assistance when measuring. 

If you have broad feet, we recommend selecting one euro size larger than your measurement.

If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles for men or 1.2cm Ezylift Insoles for women. These shoe lift insoles can be inserted into your Jennen Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.