How to Refund

Ezylift insoles, gift cards and accessories are non-refundable. 

Shoes must arrive back in brand new condition with all packaging and within 30 days of the dispatch date of your original order.

Please test your shoes only on carpet and be careful not to crease the uppers. 

Refunds cannot be processed in-store for online purchases, however they can be dropped off at our Melbourne Store in person. 

Please post your shoes to:

Jennen Shoes
Refund Request
91 Johnston St
Collingwood
Victoria 3066
Australia

Include a note inside your Jennen Shoe box with:
  • Your order number #
  • Your name
  • Your mobile number

  • If you received free delivery, you'll receive a full refund less the initial delivery cost.

    For example, the cost to send one pair of shoes is $20. The cost to send each additional pair is $15. 

    If you received free delivery and return one pair of shoes, you'll receive a full refund less $20. If you return two pairs, you'll receive a full refund less $35. 

    If you paid for delivery, you'll receive a full refund. 

    Your refund will be processed within 3 business days upon receiving your return. 

    Customers are responsible for return postage costs.

    If you're in Australia, we recommend returning your shoes in a 5kg Regular Australia Post satchel, which costs approx. $20.

    Style or size not quite right? Exchange them and receive free delivery in Australia or New Zealand! 

     

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    Size Guide
    Millimetres 235 240 245 250 255 260 265 272 280 288
    EURO 37 38 39 40 41 42 43 44 45 46
    US 6.5 7 7.5 8 8.5 9 10 10.5 11 12
    AUS/UK 4 4.5 5.5 6 7 8 9 9.5 10 11

    Measure the length of your feet in mm, with your heels against a wall. 

    For increased accuracy, ask for assistance when measuring. 

    If you have broad feet, we recommend selecting one EURO size larger than your measurement.

    It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (254mm) and left foot (257mm), then we recommend size 42.

    If unsure about sizing, we recommend ordering one EURO size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.