How To Exchange

Please read our important Exchange & Return Policy before proceeding below.

Exchanges can be made in-store within 30 days of the purchase date.

If returning by post, the quickest way to receive your new shoes is to place a new order online now, so that we can dispatch them within 1-2 business days.

Once we receive your returned shoes in new condition, we'll refund you within just 1-3 business days.

Please post your current shoes for a refund to:

Jennen Shoes
Refund Request
91 Johnston St
Collingwood
Victoria 3066
Australia

Please include a note inside your Jennen Shoe box with:
  • Your order number #
  • Your name
  • Your mobile number

  • A service that provides tracking is recommended, as we can't be held liable for losses in transit.

    If free delivery was provided, $20 will be deducted from the total refund amount to cover our initial delivery cost. This cost will be higher if refunding more than one pair of shoes, due to the higher initial delivery cost.   

    Please send your return shoes as soon as possible so we receive them within 30 days of the purchase date.  

    Please don’t hesitate to ​reply to your original order email with any questions. ​

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    What's Your Shoe Size?
    Millimetres 235 240 245 250 255 260 265 272 280 288
    EURO 37 38 39 40 41 42 43 44 45 46
    US 6.5 7 7.5 8 8.5 9 10 10.5 11 12
    AUS/UK 4 4.5 5.5 6 7 8 9 9.5 10 11

    Measure the length of your feet in mm, with your heels against a wall. 

    For increased accuracy, ask for assistance when measuring. 

    If you have broad feet, we recommend selecting one EURO size larger than your measurement.

    It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (254mm) and left foot (257mm), then we recommend size 42.

    If unsure about sizing, we recommend ordering one EURO size larger and a set of 1.2cm Ezilift Insoles. These shoe lift insoles can be inserted into your JENNEN shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.