How To Exchange

Shoes must arrive back in brand new condition with all packaging and within 30 days of the dispatch date of your original order.

Please test your shoes only on carpet and be careful not to crease the uppers. 

Exchanges can be processed in-store within 30 days of the dispatch date of your order. 

Please post your shoes to:

Jennen Shoes
Exchange Request
28E Kalman Drive
Boronia VIC 3155
Australia

Include a note inside your Jennen Shoe box with:
  • Your order number #
  • Your postal address including your name, company and mobile number   
  • Your exchange request: Style name and Euro Size

  • If you're in Australia or New Zealand, we'll provide free delivery for your exchange!

  • Once your return is received, we'll dispatch your new shoes within 2 business days and email your tracking number.
  • It will then take 3-6 business days for your exchange to arrive. 
  • Save time by placing a new order online now, selecting EXPRESS POST and return your current shoes for a refund.

  • If you're not in Australia or New Zealand, we'll email you the redelivery cost once we receive your shoes. 

  • It can take up to 17 business days for overseas customers to receive exchanges.
  • For example, 7 days to send back, 3 days to process and 7 days to reach you. 
  • Save time by placing a new order online now and return your current shoes for a refund

  • Customers are responsible for return postage costs.

    To avoid a $10 restocking fee, please ensure the shoe box is protected by packing paper, bubble wrap or a postal satchel.

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    Men Size Guide

    FOOT LENGTH (MM) EURO SIZE AUS / UK SIZE US SIZE
    235 37 4 6.5
    240 38 4.5 7
    245 39 5.5 7.5
    250 40 6 8
    255 41 7 8.5
    260 42 8 9
    265 43 9 10
    272 44 9.5 10.5
    280 45 10 11
    288 46 11 12

    Measure the length of your feet in mm, with your heels against a wall. 

    For increased accuracy, ask for assistance when measuring. 

    If you have broad feet, we recommend selecting one euro size larger than your measurement.

    It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (254mm) and left foot (257mm), then we recommend size 42.

    If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your Jennen Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning. 

    Women Size Guide

    FOOT LENGTH (MM) EURO SIZE AUS / US SIZE UK SIZE
    212 35 4 2
    220 36 5 3
    229 37 6 4
    237 38 7 5
    246 39 8 6
    254 40 9 7
    262 41 10 8
    270 42 11 9

    Measure the length of your feet in mm, with your heels against a wall. 

    For increased accuracy, ask for assistance when measuring. 

    If you have broad feet, we recommend selecting one euro size larger than your measurement.

    It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (229mm) and left foot (231mm), then we recommend size 38.

    If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your Jennen Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning. 

    Size Guide

    MEN

    FOOT LENGTH (MM) EURO SIZE AUS / UK SIZE US SIZE
    235 37 4 6.5
    240 38 4.5 7
    245 39 5.5 7.5
    250 40 6 8
    255 41 7 8.5
    260 42 8 9
    265 43 9 10
    272 44 9.5 10.5
    280 45 10 11
    288 46 11 12

    WOMEN

    FOOT LENGTH (MM) EURO SIZE AUS / US SIZE UK SIZE
    212 35 4 2
    220 36 5 3
    229 37 6 4
    237 38 7 5
    246 39 8 6
    254 40 9 7
    262 41 10 8
    270 42 11 9

    Measure the length of your feet in mm, with your heels against a wall. 

    For increased accuracy, ask for assistance when measuring. 

    If you have broad feet, we recommend selecting one euro size larger than your measurement.

    If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles for men or 1.2cm Ezylift Insoles for women. These shoe lift insoles can be inserted into your Jennen Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.