How To Exchange

Shoes must arrive back in brand new condition with all packaging and within 30 days of the dispatch date of your original order.

Please test your shoes only on carpet and be careful not to crease the uppers. 

Exchanges can be processed in-store within 30 days of the dispatch date of your order. 

Please post your shoes to:

Jennen Shoes
Exchange Request
91 Johnston St
Collingwood
Victoria 3066
Australia

Include a note inside your Jennen Shoe box with:
  • Your order number #
  • Your postal address including your name, company and mobile number   
  • Your exchange request: Style name and Euro Size

  • If you're in Australia or New Zealand, we'll provide free delivery for your exchange!

  • Once your return is received, we'll dispatch your new shoes within 2 business days and email your tracking number.
  • It will then take 3-6 business days for your exchange to arrive. 
  • Save time by placing a new order online now, selecting EXPRESS POST and return your current shoes for a refund.

  • If you're not in Australia or New Zealand, we'll email you the redelivery cost once we receive your shoes. 

  • It can take up to 17 business days for overseas customers to receive exchanges.
  • For example, 7 days to send back, 3 days to process and 7 days to reach you. 
  • Save time by placing a new order online now and return your current shoes for a refund

  • Customers are responsible for return postage costs.

    If you're in Australia, we recommend returning your shoes in a 5kg Regular Australia Post satchel, which costs approx. $20.

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    Size Guide
    Millimetres 235 240 245 250 255 260 265 272 280 288
    EURO 37 38 39 40 41 42 43 44 45 46
    US 6.5 7 7.5 8 8.5 9 10 10.5 11 12
    AUS/UK 4 4.5 5.5 6 7 8 9 9.5 10 11

    Measure the length of your feet in mm, with your heels against a wall. 

    For increased accuracy, ask for assistance when measuring. 

    If you have broad feet, we recommend selecting one EURO size larger than your measurement.

    It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (254mm) and left foot (257mm), then we recommend size 42.

    If unsure about sizing, we recommend ordering one EURO size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.