Shoes must arrive back in brand new condition with all packaging and within 30 days of the dispatch date of your original order.
Please test your shoes only on carpet and be careful not to crease the uppers.
Exchanges can be processed in-store within 30 days of the dispatch date of your order.
Please post your shoes to:
91 Johnston St
If you're in Australia or New Zealand, we'll provide free delivery for your exchange!
If you're not in Australia or New Zealand, we'll email you the redelivery cost once we receive your shoes.
Customers are responsible for return postage costs.
If you're in Australia, we recommend returning your shoes in a 5kg Regular Australia Post satchel, which costs approx. $20.
Measure the length of your feet in mm, with your heels against a wall.
For increased accuracy, ask for assistance when measuring.
If you have broad feet, we recommend selecting one EURO size larger than your measurement.
It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (254mm) and left foot (257mm), then we recommend size 42.
If unsure about sizing, we recommend ordering one EURO size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.