How To Exchange

Ezylift insoles, gift cards and clearance products under $100 are non-returnable. 

While customers are to arrange return shipping, we offer free shipping on exchanges. 

Shoes must be received in brand new condition without creases in the uppers or marks on the outsoles.

Please return your shoes with all original packaging within 30 days of the date you received your order.

Using a postal service with tracking, please return your shoes to:

Jennen Shoes
Exchange Request
28E Kalman Drive
Boronia VIC 3155
Australia

If using a courier service other than Australia Post, please write on the parcel 'Please deliver between 9am-12pm only' to speed up the exchange process.

Please note that our warehouse is not open to the public. 

Please include a note inside your Jennen Shoe box with:
  • Your full name and order number #  
  • Your exchange request: Style name and Euro Size
  • Your delivery address (if updated) 

  • Once your return is received, your exchange will be processed within one business day.

    Men Size Guide

    FOOT LENGTH (MM) EURO SIZE AUS / UK SIZE US SIZE
    235 37 4 6.5
    240 38 4.5 7
    245 39 5.5 7.5
    250 40 6 8
    255 41 7 8.5
    260 42 8 9
    265 43 9 10
    272 44 9.5 10.5
    280 45 10 11
    288 46 11 12

    Measure the length of your feet in mm, with your heels against a wall. 

    For increased accuracy, ask for assistance when measuring. 

    If you have broad feet, we recommend selecting one euro size larger than your measurement.

    It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (254mm) and left foot (257mm), then we recommend size 42.

    If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your Jennen Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning. 

    Women Size Guide

    FOOT LENGTH (MM) EURO SIZE AUS / US SIZE UK SIZE
    212 35 4 2
    220 36 5 3
    229 37 6 4
    237 38 7 5
    246 39 8 6
    254 40 9 7

    Measure the length of your feet in mm, with your heels against a wall. 

    For increased accuracy, ask for assistance when measuring. 

    If you have broad feet, we recommend selecting one euro size larger than your measurement.

    It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (229mm) and left foot (231mm), then we recommend size 38.

    If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your Jennen Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning. 

    Size Guide

    MEN

    FOOT LENGTH (MM) EURO SIZE AUS / UK SIZE US SIZE
    235 37 4 6.5
    240 38 4.5 7
    245 39 5.5 7.5
    250 40 6 8
    255 41 7 8.5
    260 42 8 9
    265 43 9 10
    272 44 9.5 10.5
    280 45 10 11
    288 46 11 12

    WOMEN

    FOOT LENGTH (MM) EURO SIZE AUS / US SIZE UK SIZE
    212 35 4 2
    220 36 5 3
    229 37 6 4
    237 38 7 5
    246 39 8 6
    254 40 9 7

    Measure the length of your feet in mm, with your heels against a wall. 

    For increased accuracy, ask for assistance when measuring. 

    If you have broad feet, we recommend selecting one euro size larger than your measurement.

    If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your Jennen Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.