Exchanges & Refunds

Returns portal

• Shoes must be received in brand new condition, without creases in the uppers or marks on the outsoles, and within 30 days of the date you received your order.
• A $10 restocking fee will apply if shoes are not returned in their original shoebox or if the shoebox is not protected in transit.
• Ezylift insoles, gift cards and all products under $100 are non-returnable.
• Any complimentary items included with an order must be returned in brand new condition to receive a full refund.
• If complimentary items are not returned, the price of the items are deducted from the total refund amount.

FREE RETURNS & REDELIVERY FOR EXCHANGES

• Orders in Australia for products above $200 are entitled to free delivery, one free return for products over $200 (we cover the return cost) and free redelivery for one exchange.
• Once your return is approved by our care team, a postage label will be emailed to you to print and take to your local post office.
• Orders in Australia above $150 are entitled to free redelivery for one exchange, but must cover the cost of return postage to our warehouse.
• For returns within Australia, we can email a postage label for a flat fee of $15. Please contact our care team if you’d like one.
• Orders in New Zealand above $200 are entitled to free redelivery for one exchange, but must cover the cost of return postage to our warehouse.
• All other international orders must cover the cost of return postage to our warehouse as well as redelivery if exchanging.

RETURN OPTIONS

• EXCHANGE: with free redelivery for orders above $200 in Australia and NZ
• STORE CREDIT: Valid for 90 days
• REFUND: To original payment method